In the News

Big Brothers Big Sisters Seeks to Hire Match Support Specialist

You read the headline right.  We are looking to hire someone to work with our clients and volunteers as a Match Support Specialist.  Interested candidates should email Sarah Roorda at or mail your resumes to 450 Tilton Rd, Suite 214, Northfield, NJ 08225

Match Support Specialist
Big Brothers Big Sisters of Atlantic & Cape May Counties - Northfield, NJ

Position Summary:

Essential to the Big Brothers Big Sisters (BBBS) brand, the primary function of this position is to provide support to clients and volunteers from the inquiry contact throughout the life of the mentoring relationship. The focus of all duties is to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers.

Performance Measures: A successful Match Support Specialist will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

Job Requirements:

Bachelors degree in social services, human resources or related field preferred. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Required Skills and Abilities:

Self-motivated, energetic, organized, results-driven, creative and innovative. Excellent oral and written communication skills reflecting solid customer service both in-person and telephone; ability to: form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction; effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating; relate well in multicultural environments; effectively collaborate with other staff; use time effectively; and focus on details.

Work Environment:

A fun, collaborative business environment. The position requires flexible daytime, evening, and some weekend hours.


Position Closes: July 22, 2016 


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© 2016 Big Brothers Big Sisters of Atlantic & Cape May Counties, 450 Tilton Road, Suite 214, Northfield, NJ 08225, 609-573-5029